About Our
Privacy Policy
Effective Date: 26th of January 2026
At Animals Plus, your trust matters to us. We are committed to protecting your personal information and handling it with care, transparency, and integrity. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, book appointments, or purchase products online.
This policy complies with the Fiji Data Protection Act 2021 and other applicable laws.
1. Information We Collect
We collect only the information necessary to deliver high-quality veterinary care and a smooth online experience.
A. Personal Information
When you contact us, book an appointment, or place an order, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing and Delivery Address
B. Pet & Appointment Information
To provide veterinary services, we may collect:
- Pet name, species, breed, age, and medical details
- Appointment notes and service history
C. Online & Technical Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and usage data
- Cookies and analytics data
2. How We Use Your Information
Your information is used strictly for legitimate business and care-related purposes, including to:
- Manage veterinary appointments and patient records
- Process online shop orders via WooCommerce
- Communicate appointment confirmations, reminders, and service updates
- Provide customer support and respond to inquiries
- Improve website performance, security, and user experience
- Meet legal, regulatory, and professional obligations
We do not sell or trade your personal information.
3. Online Payments & WooCommerce
Our online shop uses WooCommerce and trusted third-party payment gateways to process transactions securely.
- Payment details are not stored on our servers
- Transactions are encrypted and handled in accordance with industry security standards
- Third-party providers process payments in line with their own privacy policies
4. Cookies & Website Analytics
We use cookies and similar technologies to:
- Ensure the website functions correctly
- Understand how visitors use our site
- Improve design, content, and performance
You may disable cookies through your browser settings. Some website features may be limited if cookies are disabled.
5. Information Sharing & Disclosure
We only share personal information when necessary and appropriate:
- With trusted service providers (e.g. website hosting, booking systems, payment processors)
- When required by law or regulatory authorities in Fiji
- To protect our legal rights, safety, or professional responsibilities
All service providers are required to maintain confidentiality and data security.
6. Data Storage & Security
We take reasonable and appropriate steps to safeguard your information, including:
- Secure systems and access controls
- Limited staff access to sensitive data
- Regular system updates and monitoring
While we follow best practices, no online system can guarantee absolute security.
7. Your Rights Under Fiji Law
Under the Fiji Data Protection Act 2021, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your data, where legally permitted
- Withdraw consent for non-essential communications
Requests can be made using the contact details below.
8. Third-Party Websites
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Animals Plus
Email: info@animalsplus.com.fj
Phone: (679) 992 7386
Address: Lot 12, DP 2776, Queens Road, Nadi, Fiji.